Return, Exchange & Order Policy

📦 Decant Policy (Strict – No Return / No Exchange)

All decants are strictly non-returnable and non-exchangeable.

Since decants are portioned from original bottles, once the product is prepared, opened, sprayed, or sniffed, it cannot be resold or reused.

Therefore, we do not accept returns or exchanges based on:

• Personal preference
• Scent dislike
• Change of mind

⚠️ Damage Policy

If the parcel is received in a damaged condition (leakage, breakage, or missing item) and is reported in front of the delivery agent at the time of delivery, we will arrange an exchange.

Once the parcel has been accepted and the delivery agent leaves, no damage-related claims will be accepted.

💸 No Refund Policy

We do not provide refunds under any circumstances.

Approved cases (verified shipping damage only) will be resolved through exchange only.

💰 Partial / Full Bottle Orders

Partial bottle orders require a minimum 50% advance payment before processing.

Once prepared or confirmed, these orders are also non-returnable and non-exchangeable.

❌ Order Cancellation

Once an order is placed, it cannot be cancelled under any circumstances.

💳 Advance Payment Policy

Any delivery charge advance or 50% advance payment for partial orders is strictly non-refundable, even if the order is cancelled or not accepted later.

📌 Terms & Conditions — Agreement

By placing an order, you acknowledge that:

• You have read this policy.
• You agree to all terms.
• All policies are strictly enforced.