Shipping Policy

B. Delivery Coverage

B(a). We currently deliver only within Bangladesh.

B(b). International shipping is not available at this time.

C. Delivery Timeframes

C(a). Estimated delivery times:

• Inside Dhaka: 1–2 business days
• Outside Dhaka: 3–5 business days
• Remote Areas: 5–7 business days

C(b). Delivery times are estimates and may vary due to courier delays, weather conditions, political situations, public holidays, or other events beyond our control.

C(c). Orders are processed and dispatched according to operational capacity and courier pickup schedules.

D. Shipping Charges

D(a). Shipping charges are determined by our courier partner based on the delivery location.

D(b). Delivery charges generally range between BDT 85–125.

D(c). The applicable shipping charge will be confirmed before order confirmation.

E. Delivery Attempt & Receiving Rules

E(a). Customers must provide a complete and accurate delivery address and an active phone number.

E(b). The recipient should be available to receive the parcel.

E(c). If delivery cannot be completed due to an incorrect address, unreachable phone number, or recipient unavailability, the courier may attempt re-delivery according to their policy.

E(d). If a parcel is returned due to recipient-side issues, additional shipping charges may apply.

F. Parcel Inspection Requirement (Mandatory)

Customers must inspect the parcel in front of the delivery agent before accepting delivery.

Please check for:

• Visible damage
• Leakage
• Broken bottles
• Missing items
• Incorrect products

Once the parcel is accepted, Fragranza will not be responsible for damage, missing items, or incorrect products reported afterward.

G. Damaged or Broken Items During Shipping

Fragranza will take responsibility only if damage is verified during inspection in front of the delivery agent.

If damage is found:

• Notify the delivery agent immediately.
• Contact Fragranza with the necessary details.

Claims made after delivery has been accepted may not be eligible.

H. Lost or Delayed Shipments

If your shipment is delayed, we will coordinate with the courier.

If a shipment is confirmed lost in transit, Fragranza will provide an appropriate resolution based on product availability and case verification.

I. Customer Responsibilities

Customers are responsible for providing accurate delivery information.

Fragranza is not responsible for delivery failures caused by incorrect addresses, inaccurate contact information, or recipient unavailability.

J. Policy Updates

Fragranza reserves the right to modify this Shipping Policy at any time.

Changes become effective immediately upon publication.

K. Contact Us

For shipping-related questions, please contact Fragranza through our official customer support channels.