Privacy Policy

1. Introduction

At Fragranza, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website or placing an order, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Full name
• Mobile phone number
• Email address (if provided)
• Shipping and billing address
• Order details and purchase history
• Payment information required to complete your order
• Device, browser, IP address, and website usage information collected automatically

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify payments when necessary
• Provide customer support
• Send order confirmations and delivery updates
• Respond to your inquiries
• Improve our website, products, and services
• Prevent fraud and unauthorized activities
• Comply with applicable legal requirements

We will only send promotional messages or marketing communications if you have chosen to receive them.

4. Information Sharing

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers when necessary, including:

• Payment service providers
• Courier and delivery partners
• Website hosting and technical service providers
• Government or law enforcement authorities when required by law

These parties receive only the information necessary to perform their services.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Improve website performance
• Analyze visitor activity and usage patterns

You can disable cookies through your browser settings, although some website features may not function correctly.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal, accounting, and tax obligations
• Resolve disputes and enforce our policies

When no longer required, your information will be securely deleted or anonymized where appropriate.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your personal information
• Request deletion of your personal information, subject to applicable legal obligations

Requests may be submitted using the contact details below.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

10. Children's Privacy

Our products and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

Fragranza reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with the revised Last Updated date.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact Fragranza through our official customer support channels.